FAQ

Once the order's payment is confirmed, it will be processed to shipment automatically. But if the order is in process before shipping labels are created, you can always contact us at hello@thedewology.comwith order number on the subject.

If you have made mistake during the checkout, please send us an email to hello@thedewology.com with your order number and put title as "Cancellation" as soon as possible. We will try to help you out! 

Yes we do! We have gift cards valued from $10 to $500.

-No expiration date

- Once purchased, email will be sent to your email address so you can personally gift to your loved ones.

More information on :
Dewology E-Gift Card

As soon as you create an account with us, you are our Dewology Member! We will be sending member's only discount codes and promotions to your inbox and only YOU will be able to use it. 

Q. Does points expire? 

- No! It is yours FOREVER.

Q. How do you earn Dew Points?

-Every $1 spent, you get 1 points (excluding tax and shipping charges). And every 150 points, you will be able to redeem $5.

-When you sign up, you automatically get 100 points.

-On your birthday, you get 150 dew points and you can use whenever you want. 

-When you follow us in Instagram : 50 dew points

Q. Do I get referral reward if I refer my friends and family?

- Of course! We love spreading our love to friends and families. Once you refer, you and your friend and family will each get $15 off coupon through your e-mail. 

We also accept bulk orders for spa, skin clinics business owners. Please email me at hello@thedewology.com for any price and shipping information.

First of all, we are so sorry for letting this happened. Dewology is all about providing the best customer experience in products and services. Please don't be hesitant to send your concerns to hello@thedewology.com We are always working towards improving to provide the best service to our community. 

If you received wrong or defective items, please send an email to hello@thedewology.com with pictures and we will fully be responsible for the return shipping fee and give you a full refund.

We accept new, unopened item(s) gently used products as a return within 14days of receipt. For sheet masks, we will accept the rest of the masks if you didn't like the first one. Please note that more than one used is not acceptable. 🙏

We offer free return on the defective items. For products that was returned by customer's remorse, return slip will be charged by the customers. Please send us an email to hello@thedewology.com to get the return slip. In any returns, we can't reimburse the original shipping fee. 

Return method will be via store credit (gift cards) or refund to originally used credit/debit card.

Products on sale during promotions and certain promotional items are often not eligible for return. Especially for site-wide sales such as Black Friday, Cyber Monday, Christmas and New Years, limited time deals are not eligible for return/refund.

Yes! As long as the product is unused, we can offer an exchange service.

However, a shipping fee for the returning items will be a burden on customers. Please send an email to hello@thedewology.com and we will walk you through the process! 

🇺🇸 For Free Shipping in U.S.: 
YES! We offer free shipping on orders over $100.

🇨🇦 For Canada : US$ 120 or more qualifies free shipping. Otherwise, $17.50 flat rate. Any custom fees (ie. handling fees) is paid by customers.

For Other Countries 🌎: US$ 200 or more qualifies free shipping. If theres any duties and custom applied, it will be paid by customers.

We ship out from Monday to Friday as soon as the order has confirmed. And standard shipping for U.S. will take 2-6 business days. For Canada and other countries, it will take 6-14 business days. You also have options to choose 2 day shipping at the checkout.

Once your order has shipped, you will receive a shipping confirmation email with the tracking information. 

If you don't receive your items within those days, always send us an email to hello@thedewology.com or send a message to our Live chat.

Yes! Currently, we are shipping to 55 countries:

Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, UK, Vietnam

**Russia : Not accepting any packages at the moment.

[Price]

For Canada : US$ 120 or more qualifies free shipping. You can select your best options.
If theres any duties and custom applied, will be paid by the customers.

For UK & Other countries:
Small orders have $10.99 flat rate shipping fee and varies by the weight. Free shipping for orders more than $200.

If theres any duties and custom applied, will be paid by the customers.

Please keep in mind that we are not responsible for lost or stolen packages

We also accept bulk orders for spa, skin clinics business owners. Please email me at hello@thedewology.com for any price and shipping information.